FAQ

You can reach us through email at chelseagause@wecarryitall.shop or by direct messaging us on Instagram@wecarryitall. Our team is dedicated to providing prompt and helpful assistance for any questions or concerns you may have about our bags- from product details to order status,and beyond. We are committed to ensuring a positive experience for our customers and will do our best to address your needs in a timely manner. Thank you for choosing WecarryitAll for all your bag needs.

WeCarryItAll accepts various payment methods to make shopping convenient for our customers. We accept credit and debit cards, providing secure transactions through trusted payment providers. Additionally, we offer the option to use Afterpay for purchases, allowing customers to split their payment into four(4) interest-free installments, making it easier to afford the perfect bag without any extra hassle. We also accept Apple and Google Pay. By offering a range of payment options,we strive to make the shopping experience seamless and accessible for all our valued customers.

At WeCarryItAll, we want you to be completely satisfied with your purchase. If for any reason you need to make a return,you have up to 30 days from the shipment date to do so. Simply email us your full name and order number,and we will provide you with a return authorization. Once we receive the returned item in its original condition,we will issue a refund as per your request. Our priority is to ensure that you are happy with your WecarryitAll bags, so we strive to make the return process as easy and straightforward as possible.

Your items ship directly to you. Please allow 14 -21days to receive your items. At Wecarryitall,we strive to ensure that your items are delivered to you in a timely manner. We understand the importance of receiving your items promptly,and our shipping process is designed to streamline the delivery process. While we aim to get your items to you as quickly as possible,we also prioritize ensuring that your items are carefully packaged and safely delivered to you. If you have any specific delivery concerns or requirements, please don't hesitate to reach out to our customer service team for assistance.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.